Service Advisor - Honda of Stevens Creek
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations and customer repair experiences
Domain
Automotive retail / Dealership service
Deliverable
client delivery
Required skills
Customer service, automotive maintenance knowledge, dealership management systems, scheduling software, organizational skills
Responsibilities
Greet customers and document service needs, explain repairs and obtain authorization, coordinate workflow, monitor repair progress, process payments and invoices, follow up for satisfaction
Seniority
Individual Contributor
