Assistant Front Office Manager
Core
Supporting the overall management and daily operations of the Front Office Department to ensure exceptional guest experiences and maintain SLS LUX standards.
Role type
Assistant Front Office Manager
Builds
Front Office operations, guest services, and VIP services for luxury hotels
Domain
Hospitality / Luxury Hotel Management
Deliverable
product features
Required skills
Front Office operations, guest service recovery, team leadership and coaching, scheduling and staffing management, revenue operations coordination, conflict resolution, hotel systems proficiency, safety and security compliance
Preferred skills
Supervisory experience in luxury/high-volume hotels, Hospitality Management degree, PMS and guest feedback platform experience
Technologies
Nuvola, Glitch Log, Revinate, ReviewPro, TripAdvisor, PMS, Microsoft Office
Responsibilities
Assist Front Office Manager with daily operations, serve as primary point of contact for guests, monitor staffing and scheduling, handle guest complaints and service recovery, coach and evaluate Front Office colleagues, coordinate with Revenue Management and Housekeeping, ensure compliance with brand standards and safety procedures
Seniority
Mid-level, hands-on IC with supervisory duties