Guest Services Manager
Core
Oversees daily Front Office operations and manages the guest journey from pre-arrival to post-departure to ensure high standards of hospitality.
Role type
Guest Services Manager
Builds
Seamless guest experiences and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest experience management, problem resolution, team coordination, loyalty program management, PMS operations, service standard enforcement
Preferred skills
Multilingual communication, training and motivation, crisis management, operational prioritization
Technologies
Opera (PMS), POS
Responsibilities
Monitor daily bookings and room preparation, handle guest incidents and problem resolution, drive loyalty program registrations, coordinate with F&B and Housekeeping teams, align team performance with hotel values
Seniority
Manager, hands-on leadership