Technical Support Representative, Tier 1, Philippines Remote (For Pooling Only)
Core
Respond to technical and non-technical customer queries for the Turnitin product line via email, phone, and live chat.
Role type
Tier 1 Technical Support Representative
Builds
Customer support operations for Turnitin's plagiarism detection and learning integrity solutions
Domain
EdTech / SaaS
Deliverable
client delivery
Required skills
problem-solving, communication, computer skills, OS knowledge (Windows, Mac, Linux), Microsoft Office proficiency, planning and organizational skills
Preferred skills
LMS familiarity (Blackboard, Moodle, Canvas, D2L), web technologies understanding, SaaS knowledge
Responsibilities
Proactively support Turnitin product line via email, phone, and live chat; coordinate with Engineering and Product Management on product issues and releases; assist in translation, maintenance, and updating of technical documentation
Seniority
Individual Contributor