Front Office Agent - Da Vittorio
Core
First point of contact for guests, ensuring warm and professional welcome and assistance throughout their stay.
Role type
Front Office Agent
Builds
Guest check-in/check-out, reservations, and special requests for a 5-star Relais & Châteaux hotel.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, reservation management, local information, problem resolution, team collaboration
Preferred skills
Additional languages, shift work flexibility
Technologies
Property management software
Responsibilities
Manage guest check-in and check-out, provide information on hotel services and local attractions, handle reservations and special requests, resolve guest issues or complaints, collaborate with the team for a smooth guest experience
Seniority
Entry-level to Mid-level