Senior Manager- Growth and Engagement
Core
Leads the Growth & Engagement Partner team to build strategic customer relationships and drives the organization's approach to customer experience, translating feedback into practical improvements.
Role type
Senior Manager, Growth & Engagement
Builds
Strategic customer relationships and end-to-end customer experience improvements
Domain
Disability services / Healthcare / Allied health
Deliverable
client delivery
Required skills
People leadership, Strategy, Business development, Account management, Data analysis, CRM usage, Stakeholder engagement, Commercial acumen, Strategic thinking, Cross-functional change leadership
Preferred skills
CX/Service Design training, NDIS scheme knowledge, National Disability Service Standards knowledge
Technologies
CRM, Reporting tools
Responsibilities
Lead the Growth & Engagement Partner team to strengthen customer relationships; Act as the voice of the customer to translate feedback into experience improvements; Connect growth, engagement, experience, and commercial performance; Lead cross-functional change and influence without direct authority.
