Guest Service Agent
Core
Front desk operations and guest relations from arrival to departure, including check-in/out, cashiering, and handling inquiries.
Role type
Guest Service Agent (Front Desk)
Builds
Front desk operations and guest experiences
Domain
Hospitality / Hotel Industry
Deliverable
product features
Required skills
Guest relations, Cashiering, Front desk operations, Sales support, Complaint handling, Opera Cloud / PMS, English fluency
Preferred skills
Hotel industry experience, Bachelors degree or diplomas/certifications
Responsibilities
Welcome guests and manage their stay from arrival to departure, Maintain cashier float and daily money reports, Contribute to guest satisfaction through high-quality service, Meet department sales targets, Handle guest complaints efficiently, Ensure front desk area cleanliness and order