Guest Experience Agent
No visa sponsorship
Core
Welcome and greet guests, handle check-in/check-out, manage guest accounts, and serve as a liaison between guests and hotel departments.
Role type
Front desk agent
Builds
Guest check-in/check-out services, account records, and seamless service delivery
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Opera Cloud, cash and card transactions, guest account management, upselling, cross-selling, security protocols
Preferred skills
Luxury hospitality experience, rotating roster flexibility
Responsibilities
Greet guests on arrival, process check-in and check-out, handle incoming calls, promote loyalty program, liaise with other teams
Seniority
Entry-level