Duty Manager (Front Office)
Core
Lead front office operations and guest services for a luxury hotel, ensuring service excellence and operational smoothness during shifts.
Role type
Front Office Duty Manager
Builds
Front office operations and guest service experiences
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Team leadership, shift management, guest relations, complaint resolution, upselling, billing reconciliation, security procedures, Opera Cloud proficiency, emergency management
Preferred skills
Previous supervisory experience, commercial awareness, problem-solving, hands-on approach
Technologies
Opera Cloud, Opera PMS
Responsibilities
Manage day-to-day front office operations, lead and coach the team, handle guest enquiries and complaints, oversee arrivals and departures, maintain accurate logs and handovers, analyze customer feedback, ensure VIP service, identify upselling opportunities, oversee billing and cash handling, maintain security procedures.
Seniority
Mid-level, hands-on IC