Retail Customer Service (CSM) 30hrs

London, England, gbFull-time2026-11-08 → 2026-11-10

Core

Deliver customer service, take bets on sports and events, process transactions, and maintain shop standards in a betting shop.

Role type

Retail Customer Service Manager (IC)

Builds

Betting shop operations for Ladbrokes & Coral customers

Domain

Sports betting and gaming retail

Deliverable

client delivery

Required skills

customer service, cash handling, complaint resolution, target achievement, shift management

Preferred skills

relationship building, communication, self-motivation, teamwork, calm under pressure

Responsibilities

Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions including cash handling, handle customer complaints, maintain high shop standards, open or close the shop

Seniority

Junior, entry-level IC

About Entain

Entain is hiring a Principal Machine Learning Engineer to join our wider Enterprise DS&AI team that supports our core Brands and Regions. As a Principal Machine Learning Engineer, you will support, design, develop, deploy, and maintain advanced software and infrastructure capabilities within the specialised technical domain of Machine Learning Engineering, MLOps, AIOps, and GenAI enablement. Reporting to the ML Engineering Manager, you will be part of the Enterprise DS&AI Centre of Excellence, focused on creating, scaling, and enhancing machine learning platforms, frameworks, and operational c