Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
Core
Deliver real-time customer support via Live Chat, Email, and Phone for online casino and sports betting players, resolving account, technical, and fraud issues.
Role type
Customer Support Agent (iGaming)
Builds
Player experience and trust for BetRivers, PlaySugarHouse, and RushBet brands
Domain
Online Gaming / Sports Betting
Deliverable
client delivery
Required skills
Customer service, written communication, typing proficiency, tech troubleshooting, multitasking, system navigation
Preferred skills
Sports betting knowledge, U.S. sports familiarity, gaming regulatory license
Technologies
Live Chat, Email, Phone, internal support systems, payment systems
Responsibilities
Resolve player account and technical issues, guide players through promos and loyalty programs, investigate fraud signals and escalate bugs, liaise with Risk and Tech teams, contribute to knowledge base
Seniority
Entry-level to Mid-level