Sportsbook and Online Casino Customer Support Agent - Standard Shift
Core
Deliver real-time, empathetic support across chat, email, and phone to help players manage accounts, navigate responsible gaming tools, solve tech challenges, and guide them through promos and game rules.
Role type
Customer Support Agent (iGaming/Sportsbook)
Builds
Player experience and trust for online casino and sports betting brands
Domain
Online gaming, sports betting, iGaming
Deliverable
client delivery
Required skills
Customer service experience, written communication, tech troubleshooting, typing proficiency, multitasking, adaptability
Preferred skills
Sports betting knowledge, familiarity with major U.S. sports, gaming regulatory license
Technologies
Live Chat, Email, Phone, internal support systems, payment systems
Responsibilities
Resolve account and technical issues, investigate fraud signals, liaise with Payments/Risk/Tech teams, contribute to knowledge base, escalate complex bugs
Seniority
Entry-level to Junior