Sportsbook Operations Coordinator
Core
2nd line escalation point for complex sportsbook queries, bridging Customer Support, Trading, and technical teams; reviews high-value bets and settlement discrepancies.
Role type
operational coordinator (sportsbook)
Builds
accurate customer payouts and resolved betting queries
Domain
sports betting / gambling operations
Deliverable
client delivery
Required skills
sports betting product knowledge, high-value payout review, fraud identification, cross-functional liaison, shift work adaptability, MS Office proficiency
Preferred skills
passion for sports, comfort working under pressure
Responsibilities
Provide 2nd line support to customer service teams; Assist B2B partners with sportsbook queries; Review and approve high-value payouts; Identify patterns and suggest improvements; Liaise with Trading and support teams; Report suspected fraud; Perform administrative tasks