Player Support Analyst
Core
Analyze customer service interactions and betting activity to validate courtesies, report suspicious activity, and support product design improvements for online casino and sports betting platforms.
Role type
Customer support analyst (gaming)
Builds
Online casino and sports betting products (BetRivers, PlaySugarHouse, RushBet)
Domain
Online gaming / Sports betting
Deliverable
dashboards & analysis
Required skills
Analytical skills, problem-solving, empathy, assertive communication, collaboration
Preferred skills
Basic industry knowledge, experience in Customer Service BPO
Responsibilities
Handle customer service chats and emails, validate and issue courtesies/retentions, review and report sports betting/casino activity, report accounts with suspicious activity, reassign interactions to other teams
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