Retail Learning & Development Program Manager
Core
Designing and managing the end-to-end learning journey for Assistant Store Managers (ASM) to support onboarding, capability growth, and business scaling in a fast-paced retail environment.
Role type
Senior Learning & Development Program Manager
Builds
Structured ASM onboarding and development programs, blended learning experiences, and scalable enablement tools.
Domain
Retail / Human Capital Development
Required skills
Program management, change management, stakeholder management, blended learning design, facilitation, project management, data analysis, strategic planning, cross-functional collaboration, needs assessment
Preferred skills
Store leadership experience, experience in retail environments, experience with distributed store networks, experience with manager activation
Technologies
Learning Management Systems (LMS), virtual training platforms, on-the-job practice tools
Responsibilities
Build and own the ASM learning journey from onboarding through ongoing development; Rollout and implement the ASM learning journey with change management; Translate ASM role needs into structured onboarding paths; Program-manage the learning journey end-to-end including measurement and continuous improvement; Partner with teams to develop net-new learning experiences; Assess and gather feedback to refine programs; Facilitate virtual and in-person training sessions; Support the growth and development of the Retail Learning team.
Seniority
Senior, hands-on IC