Front Desk Agent
Core
Welcoming face of the property responsible for smooth daily front desk operations, guest registration, and delivering exceptional service experiences.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, accommodation assignments, and seamless guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, Cashiering, Reservation management, Service recovery, Multitasking, Communication
Preferred skills
Prior customer service or hospitality experience
Responsibilities
Greet guests and manage check-in/check-out processes, Answer inquiries and provide personalized recommendations, Resolve guest concerns and handle service recovery, Process payments and settle folios accurately, Handle reservations, confirmations, and modifications, Partner with housekeeping and concierge departments, Promote room upgrades and property amenities
Seniority
Individual Contributor