Onsite Help Desk & Field Services — Managed Support (GDM USA)
Core
Tier 2 IT support and field services for hardware, software, and endpoint management.
Role type
Tier 2 Help Desk & Field Services Technician
Builds
IT support services for 27,000 professionals across 26 countries
Domain
IT Support / Endpoint Management
Required skills
Tier 2 troubleshooting, hardware/software troubleshooting, Microsoft Intune (MDM, app deployment, policies), Microsoft 365 administration, Active Directory administration, OS imaging and deployment, IT asset management, ITSM tools (ServiceNow, Freshdesk), peripheral and cabling installation
Preferred skills
SCCM, Apple devices, JAMF
Technologies
Microsoft Intune, Microsoft 365, Active Directory, ServiceNow, Freshdesk, SCCM, JAMF
Responsibilities
Troubleshoot hardware, software, and endpoint issues; Manage mobile device policies and app deployments; Administer users and devices in Active Directory; Deploy and image workstations and notebooks; Manage IT assets and inventory; Install and configure peripherals and cabling
Seniority
Mid-level, hands-on IC