General Manager, Hawthorn Dining Room & Bar
Core
Lead the Hawthorn Dining Room & Bar at Fairmont Palliser, curating an elevated luxury hospitality experience for guests and colleagues through strategic leadership and operational excellence.
Role type
Senior General Manager, Fine Dining Restaurant
Builds
High-end dining and bar experiences for hotel guests and clients
Domain
Luxury Hospitality / Fine Dining
Required skills
Strategic planning, menu development, revenue management, team leadership, service recovery, budget management, compliance with liquor laws, talent development, cross-functional collaboration, online reputation management
Preferred skills
Experience in luxury hotel or fine dining settings, creative mindset, financial analysis, conflict resolution
Technologies
ProServe, social media platforms, online review systems
Responsibilities
Oversee daily operations with visible floor presence, partner with Chef on menu and operations, engage guests for feedback and service recovery, recruit and train staff, drive revenue and profitability, manage departmental budget, maintain health and safety standards, manage social media and online reputation
Seniority
Senior, hands-on IC