Guest Relation Agent
Core
Deliver outstanding guest service experiences from check-in to check-out, acting as the primary point of contact for guests at a luxury resort.
Role type
Guest Relations Agent
Builds
Guest satisfaction and personalized service experiences
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Guest service, check-in/check-out procedures, complaint resolution, hotel operations knowledge, hotel management software, multitasking, shift flexibility
Preferred skills
Russian language, English language, additional languages
Technologies
Hotel management software, Microsoft Office
Responsibilities
Greet and welcome guests, assist with check-in and check-out, handle guest requests and complaints, provide information on facilities and local attractions, coordinate special guest requests, liaise with other departments, record guest feedback, anticipate guest needs, promote hotel services