Customer Service Representative
Core
Manage key customer responsibilities for residential accounts from order entry to payment, acting as a liaison between internal departments and key customers like Home Depot and Lowe's.
Role type
Senior Customer Service Representative (Order Management)
Builds
Order fulfillment and payment processing for residential construction accounts
Domain
Specialty chemicals / Construction materials
Required skills
Order management, EDI process knowledge, SAP proficiency, RMA processing, Credit/Rebill management, Customer relationship management, Complaint resolution, Strategic alignment
Preferred skills
Bachelor's degree in Business or Communications, 5+ years customer service experience, Independent decision making, Multi-tasking
Technologies
SAP, EDI
