Resort Host
Core
Create a warm, personalized experience for guests at a luxury resort by managing front office operations, handling check-ins/check-outs, and coordinating with various departments to fulfill guest requests.
Role type
Front Office Host / Guest Services Associate
Builds
Guest arrivals, departures, and seamless stay experiences
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Guest relations, front office operations, reservation management, payment processing, multi-department coordination, upselling, property management systems (PMS)
Preferred skills
Hospitality qualification, Opera PMS, additional languages
Responsibilities
Welcome guests and deliver personalized service, manage check-in/check-out and billing, handle guest inquiries and resolve issues, coordinate with housekeeping and concierge, recommend upgrades and experiences, maintain guest profiles and operational records
Seniority
Entry to Mid-level, hands-on IC