Guest Service Operator
Core
Welcoming voice for guests at Banyan Tree Dubai and Delano Dubai, handling calls, enquiries, and requests with warmth and efficiency.
Role type
Guest Service Operator (Cluster)
Builds
Personalized guest service experiences across two luxury hotels
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Clear spoken and written English, telephone etiquette, guest request management, multi-tasking, digital systems proficiency
Preferred skills
Luxury hotel experience, Opera PMS familiarity, additional languages
Responsibilities
Answer internal and external calls, provide accurate hotel information, record and coordinate guest requests, handle guest concerns and escalate issues, maintain operational records
Seniority
Entry to Mid-level, hands-on IC