Coordinator II, HR Services, Contact Center
On-site
Core
Process HR system requests and transactions, manage contact center tickets, and ensure compliance with HR policies and regulations.
Role type
HR Services Coordinator
Builds
HR system transactions and ticket resolutions
Domain
Human Resources / Shared Services
Required skills
HR systems (Workday, Oracle), HR processes and operations, MS Office, SLA management, audit compliance
Preferred skills
Bachelor's degree, 2+ years in Shared Services/BPO, continuous improvement initiatives
Technologies
Workday, Oracle, MS Office
Responsibilities
Process bulk HR requests, resolve HR system tickets, escalate complex queries, update ticketing systems, contribute to SOP/DTP maintenance, support audit and regulatory compliance, assist with calls and chat
Seniority
Mid-level, individual contributor