Reception Team Member - 30 hours
Core
Greet guests, check them in, handle payments, respond to requests, and settle accounts to ensure a memorable experience from arrival to departure.
Role type
Front desk reception agent
Builds
Guest check-in/check-out processes and loyalty program enrollments
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest service, payment processing, communication (email/phone), complaint handling, shift flexibility, up-selling
Preferred skills
Opera PMS experience, additional languages
Responsibilities
Greet and check-in guests, handle payments (cash/credit), communicate with guests via email and phone, enroll guests in loyalty programs, promote hotel facilities, handle guest complaints, coordinate with other departments, ensure task list completion, pass shift information to colleagues