Customer Operations Coordinators
Core
Coordinating customer service and field service operations for Reverse Vending Machines (RVMs) to ensure smooth installations and interventions.
Role type
Customer Operations Coordinator
Builds
Customer experience and operational efficiency for RVM installations and service
Domain
Sustainability / Recycling / Reverse Vending Machines
Required skills
Customer service coordination, CRM/ERP system management, scheduling and dispatching, stakeholder collaboration, problem-solving, organizational skills
Preferred skills
Experience with Microsoft Dynamics 365, fluency in a second European language (Greek, Spanish, French, or Italian)
Technologies
Microsoft Dynamics 365, CRM systems, ERP systems
Responsibilities
Providing customer support via phone, email, and digital channels; Coordinating installation appointments and service interventions; Scheduling and dispatching technicians; Maintaining records in CRM and ERP systems; Escalating complex issues; Identifying process improvement opportunities
Seniority
Mid-level, hands-on coordinator