Group and Event Manager
Core
Manage reactive sales activities, group bookings, meetings, incentives, and social events for a luxury hotel, ensuring seamless execution from planning to post-event follow-up.
Role type
Senior IC Group and Event Manager
Builds
Group bookings, meetings, incentives, and social events
Domain
Hospitality / Hotel Events
Required skills
Event lifecycle management, Banquet Event Order (BEO) preparation, client communication, site inspections, revenue forecasting, team leadership, data integrity in PMS systems, conflict resolution, budget management
Preferred skills
Upselling techniques, multi-language communication, advanced reporting analysis, strategic partnership building
Technologies
Opera Sales & Catering, Delphi, Microsoft Office
Responsibilities
Conduct site inspections and client walkthroughs; prepare and distribute BEOs; lead weekly BEO meetings; manage full event lifecycle; generate and analyze revenue reports; coach team members on system usage; liaise with internal departments; handle client feedback and complaints; conduct post-event evaluations; maintain client profiles and event histories
Seniority
Senior, hands-on IC