ALTERNANCE : Technicien Support en Numérique H/F
Core
Provide digital support to employees of various client companies (banking, retail, industry, etc.) by handling assistance requests via phone, ticketing, and email, diagnosing hardware/software issues, and implementing corrective measures.
Role type
Junior digital support technician (apprentice)
Builds
IT support services for external client companies
Domain
IT Support / Managed Services
Required skills
Customer service, active listening, basic computer literacy, ticket management, incident reporting
Preferred skills
Foreign language (English, German, Spanish, Italian, or Dutch)
Technologies
GLPI, Servicenow, Easyvista
Responsibilities
Answer user requests via phone, ticketing, and email; diagnose hardware and software malfunctions; write incident reports; manage ticket backlog and escalate issues.
Seniority
Junior, apprentice