Customer Support Representative with German
Core
Provide information and assistance to customers via inbound/outbound calls, emails, chat, and social media (Facebook, Twitter, LinkedIn, WeChat).
Role type
Customer Support Representative
Builds
Customer service interactions and knowledgebase contributions
Domain
Enterprise IT solutions and customer experience
Deliverable
client delivery
Required skills
Customer support, social media management, database registration, process improvement, logical thinking, analysis, decision making, shift work adaptability
Preferred skills
Previous customer support experience, social media experience, English B2, German C1/C2
Technologies
MS Office (Excel, Word, Outlook), Social Media platforms (Facebook, Twitter, LinkedIn, WeChat)
Responsibilities
Answer and escalate customer requests, register interaction details in database, follow internal regulations and service instructions, meet service KPIs, participate in process development, support other colleagues/countries/services
Seniority
Individual Contributor