Guest Services Agent
Core
Greet guests, manage check-in/check-out, handle VIP requests, provide concierge assistance, resolve complaints, and process payments at a luxury hotel front desk.
Role type
Guest Services Agent
Builds
Front desk operations and guest experience
Domain
Luxury hospitality
Deliverable
product features
Required skills
Guest relations, check-in/check-out procedures, VIP service, concierge assistance, complaint resolution, payment processing, reservation management, system updates
Preferred skills
Team collaboration, proactive attitude, environmental awareness
Technologies
Hotel management systems, reservation systems
Responsibilities
Greet guests with personalized welcome, handle check-in/check-out, escort VIP guests, provide concierge-level assistance, act as liaison between departments, handle guest complaints, process payments and manage reservations, maintain front desk area, update guest profiles
Seniority
Mid-level, hands-on IC