[SO] Outbound Customer Service Agent – Malaysia Market (Chinese + English)
Core
Conduct proactive outbound calls and customer engagement activities to assigned customers to promote Bosch products and services.
Role type
Outbound Customer Service Agent (Sales & Support)
Builds
Customer awareness, business growth, and account retention for Bosch products and services.
Domain
Consumer Goods / Industrial Technology / Energy and Building Technology
Deliverable
client delivery
Required skills
Outbound calling, sales campaigns, customer relationship management, CRM systems, business communication
Preferred skills
Account management, multicultural environment adaptability, Microsoft Office
Responsibilities
Execute sales and promotional campaigns, maintain accurate customer records in CRM, collaborate with Area Sales Managers and Key Account Managers, achieve productivity and customer satisfaction targets.
Seniority
Mid-level (2+ years experience)