Swiss Service Agent (Overnight Relief)
Core
Handle external and internal calls, transfer callers, and assist guests with hotel operations and requests.
Role type
Frontline hospitality service agent
Builds
Guest service interactions and operational support for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Call handling, guest request management, multi-tasking, attention to detail, telephone system operation
Preferred skills
Opera system experience, additional languages, 1 year hospitality experience
Responsibilities
Answer incoming calls and transfer callers, communicate guest requests via resort software, maintain and monitor Royal Service software, follow up on logged requests
Seniority
Entry-level to Junior