Office Coordinator
Core
Coordinate forensic and kinship case intake, ensuring quality, compliance, and efficient workflow for law enforcement and judicial authorities.
Role type
Senior Office Coordinator (Forensic Intake)
Builds
High-quality forensic DNA services and operational support for the Forensic Intake Team.
Domain
Forensic science / Law enforcement support
Required skills
Case intake coordination, stakeholder communication, process improvement, regulatory compliance, time management, confidentiality handling, Microsoft 365 proficiency
Preferred skills
Experience in law enforcement or forensic environments, regulated industry experience, ISO/IEC 17025:2017 knowledge
Responsibilities
Coordinate staff scheduling and workload within Customer Service and Intake teams; Manage office operations and relocation for the Forensic Intake team; Monitor case progress and escalate urgent matters; Act as primary liaison between clients, lab staff, and external partners; Advise clients on submission requirements and testing options; Handle client inquiries, complaints, and service issues; Collaborate with Operations, Quality, and Compliance teams to ensure accreditation and regulatory adherence.
Seniority
Mid-level, hands-on IC