Service operations Coordinator - Swedish speaking
Core
Full-time Service Operations Coordinator delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards.
Role type
Service Operations Coordinator
Builds
Operational support for food delivery platform
Domain
Quick commerce / Food delivery
Required skills
English (fluent), Swedish (fluent), German (fluent), Czech (fluent), CRM platforms, ticketing systems, Google Workspace, Microsoft Office, KPI monitoring, process documentation, stakeholder communication, complaint resolution, operational troubleshooting
Preferred skills
Six Sigma, COPC, SQL, reporting dashboards, e-commerce experience, quick commerce experience, tech industry experience
Technologies
Google Workspace, Microsoft Office, CRM, ticketing platforms
Responsibilities
Handle daily service operations tasks, monitor KPIs, escalate complex operational issues, maintain process documentation, support new initiatives, communicate with internal stakeholders and external partners, assist customers with issues, coordinate between customers/vendors/riders, handle complaints, perform proactive follow-up, adhere to quality processes, work on personal and team goals
Seniority
Junior to Mid-level, hands-on IC