Senior User Researcher
Core
Lead user research activities, plan and facilitate research projects, and champion user-centred design (UCD) approaches for government, NHS, and private sector clients.
Role type
Senior User Researcher (Team Lead / Practice Lead)
Builds
Inclusive, accessible, and effective research outcomes and user journeys for public and private services.
Domain
Public sector (Government, NHS, Justice) + Digital Services
Deliverable
dashboards & analysis
Required skills
User research planning and facilitation, qualitative analysis and synthesis, inclusive and trauma-informed research, stakeholder management, service design thinking, written communication, project management, managing complexity and ambiguity
Preferred skills
Justice domain experience, T-shaped UCD and technology practices, experience with GDS standards
Technologies
GDS standards, Agile methodologies
Responsibilities
Lead and direct the planning and delivery of research activities with multidisciplinary teams; Inspire and line manage team members including overseeing appraisals; Support new business by identifying opportunities and helping with proposals; Define and refine the way the discipline works together.
Seniority
Senior, hands-on IC with team leadership responsibilities