Customer Service Representative - Food Services Call Center, Part-time, Rotating
Core
Provides scheduling, registration, and customer service functions for the Northwestern Medicine workforce and external clients via telephone.
Role type
Customer Service Representative (Call Center)
Builds
Schedules services, registers patients, and resolves service-related inquiries.
Domain
Healthcare / Medical Services
Deliverable
dashboards & analysis
Required skills
Telephone etiquette, Data entry, Microsoft Excel, Microsoft Word, Customer service, Problem resolution, Time management
Responsibilities
Answering and screening telephone calls, Taking and relaying messages, Scheduling services for requests, Resolving customer and clinical staff questions, Maintaining confidentiality of employee and patient information