Technicien Informatique F/H
Core
IT technician providing on-site and remote support, troubleshooting, and maintenance for workstations, networks, and mobile devices in a pharmaceutical company.
Role type
IT support technician (help desk)
Builds
IT support services for end-users
Domain
Pharmaceutical industry + IT infrastructure
Required skills
Windows 7/10, Office 365, Lync/Skype, mobile device management (Windows Phone, Android, iPhone), network connectivity (VPN, Wi-Fi), ticketing systems, hardware maintenance, fleet management, phone line management, patch panel management
Preferred skills
English (A2), autonomy, listening skills, service orientation, teamwork, curiosity, problem-solving
Technologies
Windows 7/10, Office 365, Lync/Skype, Windows Phone, Android, iPhone
Responsibilities
Respond to user requests via phone, email, or direct contact; manage incidents via ticketing system; perform hardware maintenance and troubleshooting; install software remotely and on-site; manage mobile device fleets; configure phone lines and patch panels
Seniority
Mid-level, hands-on IC