IT Support Technician
Core
First point of contact for technical support requests, troubleshooting hardware/software issues, and managing mobile device lifecycles for office and field personnel.
Role type
Junior IT Support Technician (Help Desk)
Builds
IT support services and mobile device management for a construction company
Domain
Construction industry IT support
Required skills
Windows troubleshooting, Microsoft 365 support, hardware troubleshooting, connectivity troubleshooting, password reset, ticket management, mobile device setup, inventory management, documentation
Preferred skills
CompTIA A+ certification, MDM platform experience (Intune, Jamf, Apple Business Manager), Jira Service Management, basic networking concepts, iPhone/iPad configuration
Technologies
Confluence, Excel, Ethernet, JIRA, Microsoft 365, Microsoft Intune, TCP/IP, VPN, Windows, Office 365
Responsibilities
Serve as first point of contact for technical support requests via phone, email, tickets, and in person. Troubleshoot basic hardware, software, Windows, Microsoft 365, peripheral, and connectivity issues. Assist employees with password resets, login issues, and basic account support. Manage assigned support tickets in Jira Service Management. Research technical issues, identify solutions, and escalate complex problems. Document troubleshooting steps, resolutions, and technical processes. Set up, configure, issue, and support company-owned iPhones, iPads, and other managed mobile devices. Maintain accurate records of devices, user accounts, equipment inventory, and assigned users. Support transition to updated mobile device management platforms. Organize, label, track, prepare, and store company technology assets. Use Microsoft Excel and other tools to manage inventories and tracking spreadsheets. Assist with technology upgrades, equipment procurement, system implementations, and IT improvement projects. Provide occasional after-hours assistance for emergency technical issues.
Seniority
Entry-level, hands-on IC
