Service Delivery Manager - Tieto Banktech (m/f/d)
Core
Manage operational service delivery and customer contracts for a portfolio of banking clients, acting as the escalation point for daily operations.
Role type
Senior Service Delivery Manager
Builds
Operational stability and service quality for banking clients
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Operational Service Management, SLA management, stakeholder management, process improvement, technical infrastructure understanding, relationship building
Preferred skills
Experience in high-tempo environments, ability to handle multiple tasks simultaneously
Responsibilities
Follow up on SLAs and agreed deliveries, conduct customer meetings and reporting, act as escalation point for daily operations, drive improvement initiatives, serve as a bridge between internal teams and customers, ensure follow-up of agreed actions
Seniority
Senior, hands-on IC