Account Manager Sr - Boston, MA
Core
Ensure quality delivery and maintenance support of all products and services to assigned enterprise clients while managing operational relationships.
Role type
Senior Account Manager
Builds
Operational relationships and service delivery for financial institutions, corporations, merchants, and consumers
Domain
Fintech and payments
Deliverable
client delivery
Required skills
Enterprise problem prevention and resolution, incident response, process improvement, cross-functional collaboration, compliance management, reporting
Preferred skills
Project Management, Bachelor's degree, independent decision-making, complex issue management
Technologies
N/A
Responsibilities
Develop and manage operational and technical relationships through in-person visits and phone calls; Understand client environment to ensure full utilization of solutions; Provide reporting on accomplishments and in-process activities; Influence cross-functional initiatives including incident response and process improvement; Maintain compliance with system audits and client profile updates.
Seniority
Senior, hands-on IC
