Royal Services Agent
Core
Handle guest requests, coordinate with hotel departments, and manage emergency communications to ensure guest safety and satisfaction.
Role type
Front office operations agent
Builds
Guest service requests and emergency communication protocols
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
telephone etiquette, request logging, emergency coordination, departmental communication, office procedures, Microsoft Office, Opera PMS
Preferred skills
Arabic language, Microsoft Office advanced, Opera PMS advanced
Responsibilities
Respond to incoming calls and transfer to appropriate departments, Log and follow up on guest requests including wake-up calls, Arrange special deliveries and celebrate guest occasions, Participate in emergency procedures and coordinate communication, Handle emergency lines and elevator alarms, Receive and distribute faxes
Seniority
Entry-level, operational IC