API Integration Support Engineer
Core
Provide rapid technical support and incident response for enterprise partners integrating with the Wise Platform API.
Role type
Senior IC API Integration Support Engineer
Builds
Reliable and seamless technical integrations for enterprise partners
Domain
Fintech / Payments / API Infrastructure
Deliverable
client delivery
Required skills
REST API troubleshooting, debugging, log analysis, database querying, incident management, cross-functional collaboration
Preferred skills
Bash/Zsh, Kibana/Grafana, microservices architecture, Python/JavaScript
Technologies
REST APIs, JSON, IDEs, version control tools, Kibana, Grafana
Responsibilities
Multi-channel troubleshooting via email, chat, phone, and video; technical deep-diving into API behavior and system logs; acting as first responder for major incidents; capturing issue trends to drive product improvements; collaborating with global engineering teams
Seniority
Mid-level, hands-on IC
