Account Director - CRM - MRD
Core
Drive market success for ServiceNow's CRM and Industry Workflow solutions across Manufacturing, Retail, and Distribution industries while developing opportunities within the Global Capability Centre (GCC) ecosystem.
Role type
Senior Account Director (Enterprise Solution Sales)
Builds
Strategic transformation roadmaps and AI-led CRM adoption for enterprise customers.
Domain
Enterprise Software / CRM / AI / Manufacturing, Retail, Distribution
Deliverable
production ML models
Required skills
Enterprise solution sales, CRM solutions, AI integration (Agentic AI, Generative AI), consultative selling, stakeholder management, industry process understanding (Manufacturing/Retail/Distribution), GCC ecosystem knowledge
Preferred skills
GCC ecosystem experience, AI-powered tools usage
Technologies
ServiceNow CRM, Agentic AI, AI agents, intelligent automation, workflow orchestration
Responsibilities
Support territory strategy and planning, provide strategic input to Account Executives, engage with customers to envision digital transformation, drive AI-led CRM transformation conversations, identify GCC opportunities, partner with Solution Consulting teams, coach Account Executives and ADRs, build relationships with customer stakeholders.
Seniority
Senior, hands-on IC