Service Advisor - BMW of West Houston
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner while driving service revenue.
Role type
Service Advisor
Builds
Service appointments, repair authorizations, and customer retention
Domain
Automotive / Luxury Vehicle Service
Deliverable
client delivery
Required skills
Customer service, consultative sales, scheduling, warranty claims management, invoice preparation, conflict resolution, OEM technology knowledge
Preferred skills
High-line brand experience (Porsche, BMW, Audi, Jaguar, Land Rover)
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, obtain approvals for costs, schedule appointments, coordinate with technicians, update customers on progress, prepare invoices, follow up post-service, resolve issues, identify maintenance opportunities
Seniority
Mid-level IC
