Bilingual Royal Service Agent (Part-Time)
Core
Provide professional guest services, handle internal/external calls, manage guest accounts, and support dining operations at a luxury hotel.
Role type
Part-time guest services agent (bilingual)
Builds
Guest experiences and operational support for hotel guests
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Bilingual communication, telephone etiquette, guest relations, point of sale systems, emergency procedures, computer literacy, typing speed
Preferred skills
Food and beverage experience, previous related experience
Technologies
Point of Sale systems, computers
Responsibilities
Process external and internal calls, deliver and program wake-up calls, send Secure Pay forms, maintain guestroom telephones, organize amenity reports, take in-room dining orders, create bills and post to guest accounts, assist in training new colleagues
Seniority
Entry-level, part-time