Recepcionista Tournant Manhã e Tarde
Core
Ensure the quality of the guest experience before, during, and after the stay, contributing to loyalty by providing personalized service and adapting to guest profiles.
Role type
Front Desk Agent (Receptionist)
Builds
Guest check-in/check-out processes, key management, and hotel service facilitation
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, cash handling, key management, phone etiquette, upselling, interdepartmental communication
Preferred skills
Advanced English, Intermediate Spanish, Hotel/Tourism/Management education
Responsibilities
Greet guests warmly, manage check-in/check-out, handle cash register, manage key systems, answer phones, resolve room discrepancies, act as liaison between guests and internal departments, optimize revenue through upselling.
Seniority
Entry-level