Recepcionista Tournant Tarde e Madrugada
Core
Ensure the quality of the guest experience before, during, and after their stay by providing personalized service and acting as a facilitator for hotel services.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, key management, and hotel service requests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, Cash handling, Key management, Phone etiquette, Revenue optimization, Discrepancy resolution
Preferred skills
Advanced English, Intermediate Spanish, Hotel/Tourism/Management education
Responsibilities
Greet guests and assist with luggage, manage the front desk cash register, operate the key and card machine systems, handle incoming calls, resolve room discrepancies, and act as an intermediary between guests and internal departments.