Addetto Customer Service e Gestione Reclami Junior
Core
Handling customer service calls, managing complaints, and analyzing post-sales and warranty requests to ensure efficient service.
Role type
Junior Customer Service & Complaints Manager
Builds
Efficient post-sales service and warranty resolution processes
Domain
Automotive retail
Required skills
Customer service, complaint management, post-sales analysis, warranty analysis, CRM systems, Google Suite (GSheet)
Preferred skills
Automotive industry experience, problem solving, stress resistance, proactivity
Responsibilities
Answering customer calls regarding issues, managing complaints, analyzing post-sales requests, analyzing warranty requests
Seniority
Junior, hands-on IC
