Arbitration Administrator
Core
Resolve post-sale disputes and arbitration differences between buyers and sellers at auto auctions, ensuring compliance with regulations and company policy.
Role type
Senior IC arbitration administrator (auto auction)
Builds
Post-sale resolution processes and customer dispute management for vehicle auctions
Domain
Automotive retail and auction services
Deliverable
client delivery
Required skills
Auto auction operations knowledge, customer dispute resolution, regulatory compliance enforcement, mechanical/vehicle inspection basics, recordkeeping, loss prevention procedures
Preferred skills
Mechanical experience, body shop knowledge, accounts receivable handling
Technologies
Basic computer systems
Responsibilities
Resolve arbitration differences between buyers and sellers, enforce auction arbitration policies, coordinate third-party vehicle inspections, research and recommend resolutions for post-sale issues (repairs, transportation), maintain customer service standards, practice loss prevention and safety procedures
Seniority
Mid-level, hands-on IC