IT HELPDESK SUPPORTER
Core
Provide 1st-level IT support for store and head office users, manage store IT infrastructure, and handle IT purchasing and asset lifecycle.
Role type
Senior IC IT Helpdesk Supporter / Team Lead 1st Level Support
Builds
Store IT infrastructure (POS, payment terminals, servers, PCs, network, security systems) and user support for business applications
Domain
Retail IT / Hardware & Software Support
Required skills
IT troubleshooting, hardware/software support, incident management, IT purchasing, asset management, documentation translation (Turkish), user training, stakeholder coordination
Preferred skills
Retail industry experience, advanced English proficiency, travel readiness
Technologies
POS systems, payment terminals, servers, PCs, printers, mobile devices, network equipment, security cameras, customer counting systems
Responsibilities
Support users on hardware, software, accounts, and connectivity; log and escalate incidents; maintain store IT infrastructure; manage IT purchasing end-to-end; handle IT assets from handover to disposal; translate global IT documentation into Turkish; test new applications and train users; act as contact point between stores, head office, and suppliers
Seniority
Senior, hands-on IC with team lead responsibilities