Front Office Agent (Full- time)
On-site
Core
Front Office Agent delivering warm, authentic service to guests from check-in to check-out at a luxury hotel in Amsterdam.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, room readiness coordination, and guest satisfaction
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service, multi-tasking, problem-solving, cash handling, property management software proficiency
Preferred skills
Previous front office experience, Opera/Opera Cloud experience, additional languages, MBO/HBO education in hotel management
Responsibilities
Welcome and greet guests, process check-ins and check-outs, respond to guest inquiries, coordinate with housekeeping and maintenance, handle guest complaints, provide local information, maintain guest records
Seniority
Entry to Mid-level